Privacy Policy

1. Who We Are

Transylvanian Windows ("we," "us," or "our") operates the website transylvanianwindows.com. We supply premium European-engineered uPVC and aluminum windows and doors to residential and commercial customers across the United States. Our registered business address is in North Carolina, USA.

If you have any questions about this policy, contact us at info@transylvanianwindows.com.

2. What Information We Collect

We collect information you provide directly and information collected automatically when you use our website.

Information you provide:

• Name, email address, and phone number when you request a quote or fill out a contact form
• Business name and role when applying for a trade/partner account
• Email address when downloading resources (e.g., installation guides)
• Any messages or enquiries you send us

Information collected automatically:

• Pages visited, time spent on site, and navigation paths (via Google Analytics 4)
• Browser type, device type, and operating system
• IP address and approximate geographic location (city/state level)
• Referring website or search terms used to find us
• Cookie identifiers (see Section 6 — Cookies)

3. How We Use Your Information

• To respond to quote requests, enquiries, and customer service communications
• To send requested resources (installation guides, product documents)
• To process trade/partner account applications
• To send product updates and promotional emails (only where you have consented)
• To improve our website, understand what content is most useful, and measure marketing performance
• To run targeted advertising on platforms such as Google and Meta (only where cookie consent is given)
• To comply with legal obligations

4. How We Share Your Information

We do not sell your personal data. We share information only with:

• FormSubmit.co — our form processing service that routes enquiry emails to us
• Google Analytics — aggregated, anonymized usage data for website analytics
• Google Ads / Meta Ads — hashed or cookie-based identifiers for advertising (only with your consent)
• HubSpot — our CRM system where we store contact details for customers and trade partners
• Law enforcement or regulatory bodies where required by law

5. How Long We Keep Your Data

• Quote enquiries and contact forms: 3 years from last contact
• Trade/partner applications: Duration of the business relationship plus 3 years
• Resource download emails: Up to 2 years unless you unsubscribe
• Analytics data: 14 months (Google Analytics default retention)
• Cookie data: As defined per cookie category (see Section 6)

6. Cookies

We use cookies to make our website work, to understand how it is used, and (with your consent) to show you relevant advertising. See our full Cookie Policy for details.

• Strictly necessary: Required for the site to function. No consent needed.
• Analytics: Google Analytics 4 — helps us understand visitor behaviour. Requires consent.
• Marketing: Google Ads, Meta Pixel — enables retargeting. Requires consent.

You can update your cookie preferences at any time by clicking "Cookie Settings" in our website footer.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the information we hold about you
• Correction: Ask us to correct inaccurate data
• Deletion: Ask us to delete your data ("right to be forgotten")
• Opt-out of marketing: Unsubscribe from emails at any time via the link in any email
• California residents (CCPA): Right to know, delete, and opt out of the sale of personal information (we do not sell personal data)
• EU/UK residents (GDPR): All of the above, plus the right to data portability and the right to object to processing

To exercise any of these rights, email info@transylvanianwindows.com. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption. We use trusted third-party services that comply with GDPR and US data protection standards.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., product manufacturer sites). We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this policy from time to time. When we do, we will update the date at the top of the page. Continued use of the website after changes constitutes acceptance of the updated policy.